We welcome comments and suggestions on our standard of service. We aim to provide the highest standard of care. If you feel that this has not happened, please contact the practice manager Rachel Critcher on 0121 711 1414 or via email at firstname.lastname@example.org
Feedback can be given verbally, email or in writing. Complaints are preferred to be in writing or email although we will of course deal appropriately with all. We are happy to discuss any issues with patient’s advocates, provided we have the appropriate consent to do so.
The practice has an in-house complaints procedure in line with NHS regulations. Click here to download the practice complaints procedure leaflet. A member of staff will be able to give you a leaflet explaining the system on request. For advice and support, patients may approach the Independent Complaints Advisory service on 0300 456 2370 or NHS England on 0300 311 2233 / email@example.com. If a complainant is unhappy with the practice’s response they can contact the Health Service Commissioner, known as The Ombudsman, on 0345 015 4033.