Patients turning 16 years of age
We are writing to patients who will turn 16 in the coming month to advise that they will become responsible for their own healthcare decisions at the age of 16. We hope that the content of the letter will be informative and helpful and will be welcomed by the patients and their parents and guardians.
Services for young people
We offer a confidential service for young people. For any advice or questions, please contact the surgery and book an appointment with a nurse or doctor. You can specifically request an appointment with a male or female doctor if you prefer.
Confidentiality - all patients over the age of 16 (and in some cases under 16) have the right to confidentiality. Health information will normally only be discussed with the patient, unless express permission has been given to discuss health matters with another person. For example, if you have any tests carried out at the surgery, the results will only be given to you.
Contact information - to maintain patients’ confidentiality and to ensure that we can make contact with patients if we need to, it is very important that we hold up to date contact details. Please ensure that we have your correct telephone numbers (home and mobile) and have a personal email address for you. We may historically hold your parents’ contact details in your records and you may wish to change these.
Appointment Reminders - free text reminders will be sent to patients about forthcoming appointments. Please ensure we have your mobile number recorded in your records to take advantage of this service.
Sexual health advice - we offer a full range of sexual health services, including full testing for sexually transmitted infections, and all contraception including implants and free condoms. If you need advice or have any questions, please contact the surgery and book an appointment with a nurse or doctor. You can specifically request an appointment with a male or female doctor if you prefer. The surgery runs a ‘C Card’ system - please ask the doctor or nurse about joining. Once you have a ‘C Card’ you can get free condoms without an appointment.
Travel - if you are planning any foreign travel, especially extended travel, please book an appointment with the practice nurse as soon as possible for advice and vaccinations that are recommended for the areas you are travelling to.
Online Appointments - the surgery offers a service for booking certain appointments online. If you have your own email address, you may be interested in registering for this service - please enquire at reception. You may wish to check whether your parents registered for this on your behalf and to change the registered email address if appropriate.
NHS Choices - the NHS choices website (www.nhs.uk) is a very useful resource - it contains information on health services; health conditions and medication; and has a range of healthy living information. This includes healthy eating, exercise, alcohol, vaccinations and sexual health.
Local NHS Primary Care Services - the surgery is open from 8am to 6.30pm Monday to Friday (the clinical assessment team operates at all times and will assess and offer appropriate appointments); the walk in centre is based on the Solihull Hospital site and is open 8am to 8pm seven days a week; Badger (Birmingham and District GP Emergency Rooms) operate the out of hours service when the surgery is closed (details of how to contact Badger are available on the surgery number 0121 711 1414); NHS help is available 24 hours a day for advice on 111
Please note that Accident and emergency departments assess and treat patients with serious injuries or illnesses. Generally, you should visit A&E or call 999 for life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped